I love taking the bus in Chicago and I’d like to take this moment to thank the city for making it such a pleasant experience. I know what you’re thinking, “Seriously, is this all she has to write about?” But, stay with me. When I leave my apartment, I walk one block to the bus stop, wait one short minute and, low and behold, a bus pulls up. Every time. Gone are the days of standing in a downpour willing the bus to arrive before I’m properly soaked. How is this possible? Because the transit authority puts a GPS in every bus. You can simply go online to find out when the next bus will arrive at your stop. Brilliant. No more exacerbated sighs or grunts of frustration from people waiting at the stop. It’s just a gathering of a calm and collected crew because the City of Chicago decided to give us a little information. Another case and point: At one time or another, we’ve all sat on a runway for hours aboard a painfully delayed flight. Fifteen minutes turn into 30 minutes turn into an hour. What makes the wait worse is the seemingly interminable amount of time that goes by before Captain Full Head Of Hair With Mustache doles out a little information. The frustration among the passengers is palpable. But once we get the announcement—“Well Folks, we’re still waiting for the wing to be reattached. We appreciate your continued patience and hope to be on our way in the next 20 minutes.”—the tension in the cabin dissipates. All because of a little information. So, for those of you out there who are the keepers of the information, I’m asking you to give it up. Please tell me you’re still interviewing candidates and don’t expect to make a decision for a couple of weeks. Or, tell me the kitchen’s backed up and my dinner will be out shortly. Or, that the next bus is arriving in five minutes. Your information takes the frustration out of waiting.
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